Customer Terms & Conditions

1. Service Overview

Sahulat P&D provides commission-based pick and drop transportation matching services in Islamabad and Rawalpindi. Our service connects customers with professional, independent drivers for scheduled commute routes.

2. Advance Payment & Booking

First Month Payment

To confirm your booking, you are required to make an advance payment for the first month of service. This payment ensures:

Route reservation and driver assignment
Service commencement on agreed dates
Priority customer support

                Payment Process: Payment is collected directly by Sahulat P&D and transferred to your assigned driver. From the second month onwards, you will make direct payment arrangements with your driver.
            

Payment Terms

First month payment is non-refundable unless service cannot be provided
Payment should be made within 24 hours of booking confirmation
Payment method: Direct transfer via bank or cash (as confirmed by Sahulat P&D)

3. Service Conditions

Booking Requirements

Fixed monthly commute routes only
Minimum commitment: One complete month
Daily pickup and drop timings must be consistent
Customer must provide accurate pickup and drop locations

Customer Responsibilities

Be ready at pickup location 5 minutes before scheduled time
Maintain courteous behavior with driver
Notify driver of any cancellations or changes in advance
Keep driver's contact number saved
Follow vehicle safety rules (seatbelt, no smoking, etc.)

4. Direct Payment (Month 2 Onwards)

From the second month, payment is arranged directly between you and your driver. Sahulat P&D is not involved in subsequent transactions.

Negotiate fare with your driver directly
Establish payment method and schedule with driver
Sahulat P&D provides driver's contact details for coordination

5. Liability & Safety

Driver Independence

Drivers are independent contractors, not employees of Sahulat P&D. Drivers operate their own vehicles and are solely responsible for:

Vehicle maintenance, insurance, and registration
Route safety and driving conduct
Compliance with traffic laws and regulations

Customer Liability

Customers acknowledge that:

Sahulat P&D is not liable for accidents, injuries, or vehicle damage during transit
Customers should review driver information before accepting service
Any disputes regarding driving conduct should be reported to Sahulat P&D
Personal belongings left in the vehicle are at customer's risk

                Insurance & Safety: We strongly recommend customers purchase personal travel insurance. Drivers carry basic vehicle insurance; however, this may not cover passenger liability in all situations.
            

6. Cancellation & Refunds

Cancellations must be communicated to Sahulat P&D in writing via email or WhatsApp
Advance (first month) payment is non-refundable if service has commenced
Cancellation within 48 hours of service start may receive partial refund at Sahulat P&D's discretion

7. Service Disputes

If you encounter any issues with your driver or service quality, please contact Sahulat P&D immediately:

Email: sahulatpd@gmail.com
WhatsApp: +92 309 9024223

Sahulat P&D will investigate complaints and may intervene or terminate the driver relationship if necessary.

8. Data & Privacy

By booking with Sahulat P&D, you consent to the collection and use of your contact information, location details, and booking history for service improvement and communication purposes only.

9. Changes to Terms

Sahulat P&D reserves the right to modify these terms at any time. Continued use of our service implies acceptance of updated terms.

10. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall be resolved through mutual agreement or legal proceedings in Islamabad/Rawalpindi.